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Where's my order?

We are working to get your order to you as quickly as possible. Our current estimate is that your order will process & ship in the next 3-7 business days (unless otherwise specified in the product description). International orders should arrive 4-7

My order is lost in transit

If your order tracking has not updated in seven days and you have purchased Route insurance, your package is insured from loss, damage, and theft. You can report an issue with Route through their mobile app (download here for mobile), through your pu

My order shows delivered, but I didn’t receive anything

If your package was confirmed for delivery but is nowhere to be found, we recommend you take the following steps prior to reaching out to Customer Care. 1) Check your tracking number to confirm delivery2) Check with others in your household and/or yo

There's an item missing from my order

It is important to us that we get your order right. Please contact us directly at [email protected] with your full name, order number, and the name of the missing item so we can find an immediate resolution for you.

My order was returned to sender

Please contact [email protected] with your full name, current mailing address, and order number so we can investigate why your order was returned back to us.Your happiness is extremely important to us, and we are committed to finding an immediate

My order has a future shipping date

All items with future shipping dates are clearly marked with an estimated ship date in the product detail before purchase.You will receive an email confirmation with tracking information once your order ships. Orders will not ship until all items in

How much is domestic shipping?

Our standard shipping is free for all domestic orders over $100, and $8 flat-rate for orders under $100 .

International shipping

We use an international partner to help us reach as many countries as possible. Shipping charges are a base flat rate and will vary between $10 (USD) to $40 (USD) depending on the total order amount and the destination country. Total shipping fees wi