How Can I Report an Issue with My Package?Updated 3 years ago

We are sorry to hear that your package did not arrive as anticipated, but we are happy to see that you’ve added Route Package Protection to your order. As you added Route to your order, your package was insured from loss, damage, and theft. You can report an issue with Route through their mobile app (download here for mobile), through the email you receive from Route after placing your order, or by going to claims.route.com. Their team is ready to assist you with any questions you may have!

If you ever need to report an issue on a future order, you can do so through their mobile app (download here for mobile), through the email you receive from Route after placing your order, or by going to the link here.