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Route Insurance

6 articles


What is Route?

Route Protect is a package protection solution that can be added during checkout and helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so

How Does Route Work?

If your Route protected order ends up lost, damaged, or stolen, Route’s support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Need to file a claim?

Route Policies

Please refer to the following Route policies regarding your order. Lost/Stuck Packages:Domestic: If your package has been lost or stuck in transit, the claim must be filed between 7 and 30 days from the last shipping update. International: The claim

How Can I Report an Issue with My Package?

We are sorry to hear that your package did not arrive as anticipated, but we are happy to see that you’ve added Route Package Protection to your order. As you added Route to your order, your package was insured from loss, damage, and theft. You can r

I Filed a Claim with Route, What's Next?

You will be able to check the status of your issue reported to Route by going to the link here. Please enter the email address you used at checkout and your order number and Route will provide you an update on the status of your reported issue.

Where is My Order?

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. Thank you for reaching out! You will receive tracking information to your email once your order has been fulfilled by our warehouse team.