My order is lost in transitUpdated 3 years ago

If your order tracking has not updated in seven days and you have purchased Route insurance, your package is insured from loss, damage, and theft. You can report an issue with Route through their mobile app (download here for mobile), through your purchase confirmation email, or by going to the link here. Their team is ready to assist you with any questions you may have!

While we are not liable for lost or stolen packages, your happiness is extremely important to us. Please contact us directly at [email protected] and we will work diligently to find an immediate resolution!